At LearnNovas, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below to understand how you can return or exchange an item, and the conditions under which refunds are issued.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.

Certain products, such as personal care items, digital products, or sale items, may not be eligible for returns. Please check the product listing for specific return information.

2. Time Frame for Returns

You have 30 days from the date of receipt to return an item. If 30 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or call us at (585) 328-5214 with your order details.
2. Our team will provide you with a return shipping address and further instructions.
3. Pack the item securely and ensure it is in its original condition with all labels and packaging intact.
4. Ship the item back to the provided address.

You are responsible for the return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Refunds may take some time to be reflected in your account, depending on your payment method and bank processing times. If you have not received your refund after 14 days, please contact us at [email protected].

5. Exchanges

If you need to exchange an item for the same product (e.g., wrong size or color), please contact us at [email protected]. We will provide instructions for returning the original item and shipping the replacement.

Exchanges are subject to stock availability. If the product is unavailable, you may choose a different item or request a refund.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Digital products
• Personal care and hygiene products (for health and safety reasons)
• Gift cards
• Sale items or items marked as final sale

7. Damaged or Defective Items

If you receive a defective or damaged product, please notify us within 7 days of receiving the item by contacting [email protected] or calling us at (585) 328-5214. We will arrange for a return, and you will be eligible for a full refund or replacement.

8. Sale and Discounted Items

Only regular-priced items are eligible for a refund. Sale or discounted items are not eligible for refunds, but exchanges may be possible depending on availability.

For more details on sales policies, please review our Sales Policy.

9. Cancellations

If you wish to cancel your order, please contact us as soon as possible at [email protected]. Orders can only be canceled before they are shipped. Once the order is processed and shipped, you will need to follow the returns process.

10. Refund Exceptions

In some cases, only partial refunds will be granted (if applicable):

• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

11. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us at:

• Address: 377 Hazelwood Ter, Rochester, New York
• Hotline: (585) 328-5214
• Email: [email protected]

For more information about our other policies, please refer to our Privacy Policy and Terms and Conditions.